Terms & Conditions

Terms & Conditions

1. Parking Requirements

It is essential that parking for the truck is reserved within a proximity of 20 meters of both the pick-up and drop-off locations on the moving day. If parking is not arranged, our team will park at the closest available location, and additional charges may apply.

The customer will be responsible for any parking fines incurred if pre-arranged parking is not provided.

Note: All parking requirements must be confirmed 24 hours prior to the scheduled delivery.

2. Heavy and Bulky Items

Most of our fleet are equipped with tail lifts or ramps. Please notify our team in advance if you have any items that are difficult or heavy to move, such as:

  • Piano, pool tables, concrete/marble tables, or any other heavy items exceeding 100KG.

Failure to notify us in advance may result in additional charges or refusal to move these items.

3. Stairs and Difficult Access

Please inform us ahead of time if your property has stairs or other difficult access points such as steep driveways o access points that require a ferry vehicle (a van/ute that can transport items in tricky areas that have low or narrow space restrictions). This will help us avoid access-related charges on the day of the move.

4. Inventory List

To ensure sufficient space for your belongings and to secure a guaranteed rate, we require a complete inventory list from you prior to the move. This helps us allocate the correct space and avoid additional charges on the day, including the need for two trips.

5. Protection of Fragile Items

All fragile items such as TVs, statues, glass mirrors, etc., must be properly bubble-wrapped and boxed by the customer. We recommend using shrink wrap and bubble wrap for added protection. If you require bubble wrap and/or moving boxes from us on the day of the move, additional charges will apply.

7. Insurance

Accidental damage insurance during the loading and unloading process is included in our service. We value your possessions and ensure you are protected.

Additional Charges, Weight Limits & Compliance

Estimate Accuracy

    All quotes are based on the information provided by the customer at the time of booking. Any changes to the volume, weight, or access conditions may result in additional charges.

Vehicle Load Limits (GVM Compliance)

    All transport is subject to legal Gross Vehicle Mass (GVM) limits under Australian Heavy Vehicle National Law. If, during loading or transit, the allocated vehicle is found to exceed the permitted weight limit, we reserve the right to take immediate corrective action.

Required Load Adjustments

    In the event of a GVM breach or risk of non-compliance, we may, without prior notice if necessary:

  • Redistribute the load

  • Arrange an additional vehicle

  • Conduct multiple trips

This is to ensure compliance with legal requirements and safety regulations.

Additional Costs

    Any additional work required due to:

  • Underestimation of load size or weight

  • Excessively heavy items

  • Compliance requirements (including weight restrictions)

  • Restricted access or unforeseen site conditions

will be charged at our standard hourly rates and/or applicable call-out fees.

Customer Responsibility

    The customer is responsible for providing accurate details regarding:

  • Volume of goods

  • Access conditions

  • Any unusually heavy or oversized items

Failure to do so may result in delays and additional charges.

Authority Compliance

    If our vehicle is stopped or directed by authorities (including Heavy Vehicle Inspectors), we are legally obligated to comply with all instructions. Any delays, additional handling, or transport requirements arising from such directions will be chargeable to the customer.

Delays Beyond Our Control

    We are not liable for delays caused by:

  • Government or regulatory intervention

  • Road restrictions

  • Safety compliance requirements

However, we will take all reasonable steps to complete the move as efficiently as possible.

Acceptance of Terms

    By confirming a booking, the customer acknowledges and agrees to these terms and any additional charges that may arise under the above conditions.