FREQUENTLY ASKED QUESTIONS

Home > Frequently asked questions

FAQ

  • Unfortunately I am unable to tell you how long the job will take as there are many variables associated with your move such as travel, your contents and specifics around your premises such as stairs/lifts and parking. However, we have a high functioning and high performing team that complete these jobs with the highest level of care and in the fastest way possible so you should not have anything to worry about.

  • Yes, removals have a 3 hours minimum charge, pre-packing and unpacking. jobs have a 3 hours minimum charge.

  • Yes, this quote includes travel, petrol costs, labour, equipment and GST. In most cases tolls are covered, however, depending on the location and distance there may be discretional toll charges added to your final invoice.

  • After the 3 hours minimum, you will be charged in 30 minute increments. For example, if your job takes 3 hours and 15 minutes, you will be billed for 3 hours and 30 minutes.

  • Yes, in some cases this is actually recommended or required. For larger jobs we would recommend an additional offsider or team to get the job done faster and jobs that have heavy items such as an upright piano or pool table will require at least 3 removalists.

  • We don’t charge any extra for stairs or long walkways, but you should allow for a little more time to navigate large items up or down stairs.

  • If your move is on an hourly rate $300 deposit.

    If your move is a fixed price the answer is yes, we require a 50% deposit to be paid in order to allocate your team and truck to your job. The remaining balance will need to be paid prior to your move date.

  • We have a 24 hour cancellation/reschedule policy and require you to contact us over the phone during our business days between Monday to Saturday. If you cancel or reschedule with less than 24 hours notice you will be charged a 2 hour labour penalty based on the hourly rate quoted for your move.

  • As per the industry standard, our moves are covered by standard public liability insurance as well as transit insurance for up to $300,000.

  • We do offer different levels of insurance such as restricted coverage or full coverage. These are tailored based on your preferences, needs and specific items.

  • Unfortunately this would not be covered if you do not have comprehensive insurance or have not declared specific items in your insurance policy.

    However, we can provide you with a quote for comprehensive coverage against this.

  • Yes! We do! Simply forward us the email quote sent to you by the other removalist company and we will look into it. If the quote is cheaper than ours, we will beat it.

PREPARING FOR YOUR MOVE

  • We recommend you bubble wrap your paintings (and mirrors) and ease them into a picture box. If your paintings are too large for picture boxes, or you cannot source a picture box then let our removalists know: we can shrink wrap, protect them with special padding and secure them with furniture straps.

  • Yes, please empty all your drawers into boxes before your move – drawers have a tendency to spontaneously open and empty themselves on moving trucks.You can also tape or ask us to shrink wrap the drawers shut for added security.

  • It’s preferable, but if it’s a big ask, we’ll settle for only emptying out the top 2 drawers of 4 drawer filing cabinets.

  • Yes, our movers can help you with most basic furniture dismantling and reassembly. That includes bed frames, bed headboards, shelving, desks and other standard residential and commercial furniture items.

  • Best practice when moving a fridge is to disconnect and defrost your fridge the night before, load all your food into a sturdy esky and clean and pack your glass shelving securely. More realistically, disconnect and empty everything out into a box at least one hour before the move starts.

  • Yes,we can usually assist you with a simple disconnection, but not if it’s complicated or requires specialist plumbing equipment. We are also not allowed (legally) to reconnect your washing machine or dishwasher at the new address .

  • If you’re game to do it yourself, we recommend you empty your washing machine / dishwasher before the move and disconnect the electricity. Then get a bucket and towel ready before you disconnect the hoses because there’s often residual water left inside them. After all the water’s emptied out, we can pad and wrap them up to prevent any external damage during the move.

  • Yes! We can take the TV off the wall bracket for you, but we can't remove or install the bracket itself.

  • Most microwaves have a removable glass plate inside. We recommend removing the plate from inside the microwave and packing it securely with your plates and dishes before the move.

  • We recommend wrapping your small appliances in bubble wrap before packing them tightly into boxes. If there’s empty space in the box, you can even fill it with clothing, bedding or towels to get a tight, un-moveable fit.

PACKING AND UNPACKING

  • That depends on how much stuff you have and its size, but here is a rough guide:

    1 - 2 bedroom home = Approximately 35 moving boxes

    2 - 3 bedroom home = Approximately 55 moving boxes

    3 - 4 bedroom home = Approximately 75 moving boxes.

    If you want a more accurate estimate, you are welcome to call our team.

  • We highly recommend you use proper moving boxes, even if they’re not our boxes, because it’s easier for our movers to stack and move the boxes if they are sturdy and standard sizes. And they also protect your precious belongings better! Ask our team about our box backs to help you prepare you for your move.

  • We recommend you mark or label your moving boxes clearly on at least 2 sides as you pack them. Each box should have either two or three labels showing:

    1. What’s inside (ie. books, clothes, dishes, etc)

    2. Which room it belongs to (ie. living room, kitchen, office, etc)

    3. If it’s fragile and if so, which end should be up on to.

  • Our removalists will be very careful with all your belongings, but if we know which boxes contain breakables, we can give them a whole lot more TLC. You can help by writing “fragile”on at least two sides of those boxes, or by using special fragile tape.

  • We can get them out of your way. Just strip off the tape and stack them flat. Then call our team to arrange a pick up.

ACCESS AND PARKING

  • Arranging parking for the moving truck is fairly straightforward. If you live in a parking permit area, you can drop in to your council for a temporary or once-off visitor's permit. If not, we suggest you park your car across 2 parking spaces the night before. It might also be a good idea to inform your neighbours that you need the area clear for the removal truck in the morning.

  • We can work your moving schedule to coordinate with the clearway zone time.

  • Great! Loading docks often have low height restrictions that can be challenging for our team. If you need to book a loading dock please inform your movement manager of the height restriction so they can arrange a truck that works for this area.

  • A ferry vehicle is a vehicle smaller than a truck, such as a van or ute that can transport items in tricky areas that have low or narrow space restrictions that can’t fit a truck.

    Our team can arrange this for your move but we need some notice. Make sure you speak to us about this when booking your move.